3.0 Usability Testing
The Cubby Class project team conducted two usability test sessions on May 12th and May 13th 2020, with 4 total individuals ( 2 parents, 2 children) remotely using animated Figma prototypes. The purpose of the test was to assess the usability of the app’s interface design, information flow, and information architecture.
3.1 Target User Testing Session
Each individual session lasted approximately 30 minutes. During the session, each task scenario is explained by the test administrator. No assistance was provided, however each user is asked to talk out loud and explain their actions and thoughts. After each task, the administrator asked the participant to rate the experience on a 5-point scale with prompts such as
The Prompted Tasks for Children Include :
- Join a class that is about to start
- Raise your hand to ask the teacher a question
- Speak to your teacher
- Draw the math solution
- Undo your writing
- Erase the writing
The Prompted Tasks for Parents Include :
- Create a club to host
- Create description of the club activity
- Add to your schedule
- Select times in your schedule where you are free to host a study group.
- Finish the schedule
3.2 Testing Synthesized Results
Raw data is documented throughout the testing process using a rainbow table method to identify key metrics such as task success rate, time on task and errors. In general, all children participants found the functions to be clear and straightforward. However, the parents voiced a few areas worth of redesign.
The test identified a few areas for redesign, including (Redesigning the club activity experience below):
- Having audio support during navigation, what button to click
- Using iPad or even iPhone is easier for children than a laptop
- Locking app (unable to home button) use could be handy for kids easily distracted
- Parents Flow
- Adding the class time into the parent’s calendar, instead of looking at their child’s separate calendar
- Adding filtering options for club activities (categorizing activities by tags)
3.3 Testing Conclusion
The large button, color scheme, and overall layout of the design proved successful and very intuitive for young children. However the layout is very simplified, making many young kids believe it to be similar to the UI interface of a touch-controlled device, they will often try to touch the screen to control, even if their screen is not touch-based. Although originally the design was focused on the standard laptop or computer platform in order to be more accessible to all families, having mobile and iPad fitted dimensions of the product will be important moving forward.
Overall, the main user flow and interactions for the children's UI prove very successful. However, the sketching parts in class were a bit confusing since the test participant was the only one in class.